TERMS OF SERVICE AGREEMENT

Complex Health Solutions LLC (“Complex Health Solutions,” “we,” “us”, “Company”) maintains this Internet site as a service to our customers and the online community in general. The information presented, including images, text, reports, scores or score indicators and symbols (“Content”), is the property of Complex Health Solutions and protected by United States and international intellectual property laws. As a user of the site, you may download or receive Content for your personal, non-commercial use. You may not use the Content in any manner inconsistent with this Terms of Service Agreement (“Agreement”) or applicable law, nor may you copy, modify or alter the Content.

This Agreement constitutes a legally binding agreement made between you, whether personally or on behalf of an entity (“User” or “you”) and Complex Health Solutions LLC, concerning your access to and use of the www.complexhealthsolutions.com website as well as any other media form, media channel, mobile website or mobile application related or connected thereto (collectively, the “Website”). Via the Website, Company provides a platform for consumers, patients, healthcare providers and other health and wellness services to personally use or deliver their services and for Company to sell products and services, and for Users to obtain such services and products (“Company Services”). Other supplemental terms and conditions or documents that may be produced or posted on the Website from time to time, are hereby expressly incorporated into this Agreement by reference. The Website is hosted in the United States. Company makes no representation that the Website is appropriate or available in other locations. The information and services provided on the Website are not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject Company to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Website from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. All Users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Company Services. If you are a minor, you must have your parent or guardian read and agree to this Agreement prior to you using the Website.

YOU ACCEPT AND AGREE TO BE BOUND BY THIS AGREEMENT BY ACKNOWLEDGING SUCH ACCEPTANCE BY CONTINUING TO USE THE WEBSITE AND/OR COMPANY SERVICES. IF YOU DO NOT AGREE TO ABIDE BY THIS AGREEMENT, OR TO MODIFICATIONS THAT COMPANY MAY MAKE TO THIS AGREEMENT IN THE FUTURE, DO NOT USE OR ACCESS OR CONTINUE TO USE OR ACCESS THE WEBSITE OR COMPANY SERVICES.

This Website and Content do not provide medical advice
The information provided on this Website is designed to support, not replace, the relationship that exists between a person/Website visitor and his/her existing health care providers, or other type of provider/counselor. Information provided in this Website is extracted from information based on population standards and may not apply specifically to you.

The Company provides on-line information on the Internet to the public and to health care providers for educational purposes ONLY, and as a benefit and service to our clients. All information about various illnesses, health issues, root causes, nutrition and counseling that the Company provides on this Website is for informational purposes ONLY. It should NOT be used to substitute for individual professional service and advice from your physician or other health care professional or any information contained on or in any product label or packaging.

You should not use the information on this Website for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any treatment, therapy, diet, exercise or supplementation program, or if you have or suspect you might have a health problem. If you feel that your current health problem(s) represent a serious medical condition, you should seek or call for medical assistance immediately.

The information contained in this Website is provided with the understanding that this Website is not engaged in rendering medical advice or recommendation. In some cases, the material presented on this Website is based on the information you provide to us. If you tell us that you have a certain health condition or risk, we rely upon your representation.

Use of the Content or our Website
The Company authorizes you to view or download a single copy of the Content or material on the Website and solely for your personal, noncommercial use, as long as you include the copyright notice, i.e., “©2021, Complex Health Solutions LLC. All rights reserved” and other copyright and proprietary rights notices on the Website, if any, at the end of the material.

The content of this Website is protected by copyright under both United States and international laws. Title to the Content, and the proprietary software and algorithms that produce the Content remain with the Company. Any use or copying of the Content not expressly permitted by these Terms of Service is a breach of these Terms of Service and may violate copyright, trademark, and other laws. All rights not expressly granted herein are reserved to the Company. The content of this Website is subject to change or termination without notice at the discretion of the Company.

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the Website or the Company (“Submissions”) provided by you to Company are non-confidential and Company (as well as any designee of Company) shall be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

If you violate any part of these Terms of Service, your permission to use the content terminates automatically and you must immediately destroy any copies you have made of any portion of the Content.

The Company reserves the right to refuse service and terminate accounts, including, but not limited to, if the Company believes user conduct violates applicable law or is harmful to our interests or other users, or for any other reason at the Company’s sole discretion, with or without cause.

Limitations of Use and Prohibited Activities
You may not access or use the Website and the Content for any other purpose other than that for which Company makes it available. The Website and Company services are for the personal use of Users only and may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by Company.

Prohibited activity includes, but is not limited to:

a) systematic retrieval of data or other content from the Website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from Company;

b) making any unauthorized use of the Website, including any trick, attempt, or misleading of the Company in order to collect email addresses, passwords and other data of Users by electronic or other means for whatever purpose, or creating user accounts by automated means or under false pretenses;

c) disguising the origin of any information or inquiry transmitted through the Website or using tools which anonymize your internet protocol address (e.g. anonymous proxy) to access the Website;

d) posting or revealing any personal or sensitive information about another individual;

e) making improper use of Company’s support services or submitting false reports of abuse or misconduct;

f) Using any data mining, robots or similar data gathering and extraction tools;

g) interfering with, disrupting, or creating an undue burden on the Website or the networks or services connected to the Website;

h) attempting to impersonate another user or person or using the username of another user;

i) selling or otherwise transferring your profile or account;

j) using any information obtained from the Website in order to harass, abuse, or harm another person;

k) deciphering, decompiling, disassembling or reverse engineering any of the software comprising or in any way making up a part of the Website;

l) attempting to bypass any measures of the Website designed to prevent or restrict access to the Website, or any portion of the Website;

m) deleting the copyright or other proprietary rights notice from Company Website or Content;

n) except as may be the result of standard search engine or Internet browser usage, using or launching, developing or distributing any automated system, including, without limitation, any spider, robot (or “bot”), cheat utility, scraper or offline reader that accesses the Website, or using or launching any unauthorized script or other software;

o) disparaging, harassing, tarnishing, or otherwise harming, in Company’s opinion, Company, Company’s employees and/or the Website; and

p) using the Website in a manner inconsistent with any and all applicable laws and regulations.

Use of our Website and Content is at your own risk
While we verify validity of our information against carefully selected sources and apply significant effort to ensure the accurate capture, storage and processing of this information, we can offer no guarantee or commitment on the accuracy, timeliness, applicability and effectiveness of this information for individual users of our Website and Content.

THE COMPANY DOES NOT MAKE ANY WARRANTIES OR GUARANTEES, EXPRESSED OR IMPLIED, AS TO THE ACCURACY, ADEQUACY, USEFULNESS, FITNESS FOR A PARTICULAR PURPOSE, TIMELINESS OR COMPLETENESS OF ANY MATERIAL OR INFORMATION PRESENTED HERE, WHICH IS PROVIDED ON AN “AS IS” BASIS. THE COMPANY IS NOT LIABLE TO ANYONE FOR ANY: a) ERRORS, INACCURACIES, OMISSIONS OBTAINED HERE; b) DAMAGES OR INJURY TO PERSON OR PROPERTY FROM ANY USE OF IDEAS CONTAINED HERE; AND/OR c) ANY DAMAGES INCURRED IF MATERIAL INFECTS OR CONTAMINATES A USER’S SYSTEM.

RELIANCE ON ANY INFORMATION ON THIS WEBSITE IS AT YOUR OWN RISK. THE COMPANY IS NOT RESPONSIBLE OR LIABLE FOR ANY ADVICE, COURSE OF TREATMENT, DIAGNOSIS, DRUG AND APPLICATION OR OTHER INFORMATION, SERVICES, OR PRODUCTS THAT YOU OBTAIN THROUGH THIS WEBSITE.

The Company, its respective agents and representatives, both individually and collectively, make no representations with respect to the Contents hereof and specifically disclaim any warranty, including but not limited to implied or express warranties of merchantability or fitness for any particular purpose, application or process.

Satisfaction Guarantee and Refund Policy
Should you not be satisfied with your personal RootFinder report and its findings, we will refund your money subject to the
following terms:

• Since we do not maintain your credit card info, we will have to issue you a check.
• We will refund your money less a $9.00 processing fee.
• To request a refund, simply reply to the email that contained your report within five calendar days from the date of the report. Include your refund request and feedback along with the name and address you wish for us to send your check to.
• Please allow 30 days from the date of your request to receive your check via first class mail.
• We are unable at the present time to issue any refunds to our non-US clients.

General
This Agreement shall remain in full force and effect while you use the Website and Company Services. You may terminate your use or participation at any time, for any reason, by ending your use of the Website. The Company can terminate your access to the Website under circumstances listed earlier. If Company terminates your access for any reason, you are prohibited from accessing our web site using your email address, a fake or borrowed email address, or the email address of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your access, Company reserves the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

Company may modify this Agreement from time to time. Any and all changes to this Agreement will be posted on the Website and revisions will be indicated by date. You agree to be bound to any changes to this Agreement after any such modification becomes effective. Company reserves the right at any time to modify or discontinue, temporarily or permanently, the Website, its content and capabilities with or without notice. You agree that Company shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Company Services.

All questions of law, rights, and remedies regarding any act, event or occurrence undertaken pursuant or relating to this Website or the Company Services shall be governed and construed by the law of Massachusetts, excluding such state’s conflicts of law rules.

Except as explicitly stated otherwise, any notices given to Company shall be given by email to the address listed below. Any notices given to you shall be given to the email address you provided during the registration process or such other address as each party may specify.

This Agreement constitutes the entire agreement between you and Company regarding the use of the Company Services. The failure of Company to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision. The section titles in this Agreement are for convenience only and have no legal or contractual effect.

When you visit our web sites, we send a cookie to your computer or other device. A cookie is a small data file that is placed on the hard drive of your computer when you visit a web site. We use session cookies which expire immediately when you end your session (i.e., close your browser).

Revision 2 (Oct. 2021)
info@complexhealthsolutions.com